This Isn't What I Ordered

Extremely Upset

Category: restaurant

restaurantfoodservice

Opening

I am APPALLED by the complete disregard for customer satisfaction I experienced at your restaurant today.

Body

When I specifically asked for my dressing ON THE SIDE, I expected it to be ON THE SIDE. Not 'mostly on the side with a little bit touching the lettuce.' Not 'in a tiny cup that's precariously balanced on top of my salad.' ON. THE. SIDE. Furthermore, when I asked if the chicken was 'really organic' and your server said 'I think so,' that is NOT a sufficient answer. I have dietary requirements and ethical standards that MUST be respected. I also noted that my water glass was only refilled TWICE during my 47-minute meal. I was practically parched.

Closing Demands

I am requesting a full refund for my meal, complimentary gift cards for my inconvenience, and a personal apology from the chef.

Sign-off

A VERY disappointed customer,

[YOUR NAME]

Pro tip: For maximum effect, print this letter on your finest stationery and mail it via certified mail with return receipt requested. They'll know you mean business.