I'd Like to Speak to Your Manager

Your employee had the AUDACITY to tell me that the policy is the policy. Let me be clear: I do not care about your policy. I care about being treated with the respect I deserve as a customer who has spent THOUSANDS of dollars at this establishment over the years. When I explained that I am a [PLATINUM/GOLD/SILVER] member, your employee barely blinked. Do you train your staff to be this dismissive? Is basic human decency not part of your onboarding process? I specifically asked to speak with a manager, and was told the manager was 'unavailable.' Convenient. Very convenient.